Frequently asked questions

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Will my screen/player work without internet/offline?

Yes, Pixelart has built in offline playback capabilities, so you can publish campaigns anytime even if your player is offline. Your content will simply upload when your connection returns again

All content is stored locally on the player, meaning no more embarrassing screen blackouts as your campaigns will continue to play even if your internet connection goes down. However, some thirdparty apps may require internet to function properly

Do I need the internet to use Pixelart?

Yes, an internet connection is required for the initial upload and to login to the CMS where you create and monitor campaigns, however your screens will still keep playing even if your internet connection is weak or goes down temporarily as content is stored locally on the player

How good/fast does my internet connection need to be?

We recommend a wired and stable connection for the best results, however your screens will still keep playing even if your internet connection is weak or goes down temporarily as content is stored locally on the player. But for perfect publishing experience we recommend at least 10mbps

Can I use a normal/Smart TV screen as Digital Signage?

You can get set up with any Smart TV that has a HDMI port by purchasing a supported device such as Amazon Fire Stick. If you have an Android-based Smart TV then it is already compatible with Pixelart. However for large networks or the best results we recommend getting an industry specific screen as they are more reliable

Can I manage all my screens from one/any location?

Yes you can manage your screen network for anywhere at anytime by simply logging in to the Pixelart web app. You can equally add an unlimited number of users/logins too so all your staff can manage the network with total ease

What are the T&C’s for the free trial period?

The free trial period lasts for at least 3 months from your sign up date and is obligation free. We will not take any card details from you, your login will simply expire after this date

How long will you be in beta for?

We expect this to last around 3-6 months depending on feedback. But we will keep you all posted with email/blog updates during this period :)

Is there a storage size limit on uploaded assets?

Nope, you're free to upload as much as you like, totally unlimited

Which player is best for me?

We love all our supported players and each player is unique, for a full list of supported players and their specs/details please visit supported hardware page

How do I make payment if I sign up?

We are working on this section as we are currently in beta. We will be providing a fully secure and easy payment process, so if you have any thoughts on this we would love to hear from you! Drop us a line at hello@pixelart.ai anytime and we will get back to you

Where/how are my personal details stored?

We are working on this section as we are currently in beta. We will be providing a fully secure and easy payment process, so if you have any thoughts on this we would love to hear from you! Drop us a line at hello@pixelart.ai anytime and we will get back to you

What is your cancellation policy?

You can cancel your subscription at anytime when you sign up to pay monthly. You will then only pay the final payment for that month. For the discounted upfront year licenses you can also cancel at anytime however you will not receive any refund

Do you offer corporate/bulk license discounts?

Pixelart works best on large networks and we offer great discounts on bulk orders. To find out more get in touch at hello@pixelart.ai and we can have chat about your requirements